FAQs

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FAQs

 

How do I rent a limousine?
If you know the date of your event and the size of your party, give us a call and we’ll arrange the rest. Once your reservation has been secured, you will receive a detailed confirmation email within minutes.

What is your service area?
Our primary service area is the Detroit metropolitan area but we provide ground transportation throughout Michigan and the surrounding states, as well. We also provide service throughout the country and internationally through our trusted affiliate network. Call our customer service department at 248-246-2112, 248-716-LIMO, 877-443-4333 for details and a rate quote.

What types of vehicles are in your fleet?
We have standard sedans, SUVs, Stretch SUVs, as well as shuttle & party buses. You may view photos in the “Fleet” section of our website.

Can I personally view the limousines before I commit to your company?
Absolutely. We encourage our clients to visit our office and view any vehicle before securing their reservation. If you do not have time to visit our facility, we will glady provide you with ACTUAL photos of our limousines so that you can see exactly what you’ll be receiving from our company.

How far in advance should I make a reservation?
We do our best to accommodate last minute requests but cannot guarantee immediate availability. We strongly recommend that you make a reservation at least 48 hours prior to pickup to ensure that you receive timely service and the vehicle of your choice. For weddings, we recommend booking 2-3 months prior to the wedding date.

Which types of payment are accepted?
We accept cash and all major credit cards. All balances must be fulfilled at least 24 hours prior to pickup. If you choose to pay cash, you may do so upon the arrival of your reserved vehicle.

Can I bring alcohol into the vehicle?
Alcohol may be brought into our limousines or party buses by any individual of legal drinking age. Alcohol is not allowed in any sedan or non-stretch SUV because (legally) there must be a divider between the chauffeur and passengers. All vehicles are equipped with bottled water and ice.

I’ve scheduled a reservation to be picked up at the airport, what should I do once I land?
Blue Diamond Limousine provides a convenient service in which an automated SMS text message containing your chauffeur’s name and mobile number will be sent to you upon your flight arrival. Our company also offers what is called “Meet and Greet” service for all airport pickups. Please look for your driver at the baggage claim area, he/she will be holding a Blue Diamond Limousine sign with your name on it. Although the Meet & Greet is complimentary, there is a $10 parking fee for all domestic arrivals, and a $15 parking fee for international arrivals.

Does Blue Diamond Limousine provide free waiting time for airport pickups?
Yes. You will receive a 15 minute “grace period” for Domestic flights and 30 minutes for International flights. We check the arrival time with your airline, and change your order to reflect the new arrival time. Your free wait starts from that time. If it takes you longer to retrieve your luggage, or if you come out later than the allotted free waiting time, you will be charged accordingly.

Testimonials

 

Our CEO seems to always need a limo at the last minute on the busiest days of the year....Rob always comes through with one at very competitive pricing. Plus our CEO is very particular and Rob always ensures that he gets the best driver and limo to accommodate our CEO. Thank you Rob!!

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